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Privacy Policy

General Provisions

This Privacy Policy defines the procedure for the collection, processing, storage, and protection of users’ personal data by UNION GROUP AGENCY LLC (the “Company”) when using the website uniontravel.uz.

The Company is responsible for ensuring the confidentiality and protection of users’ personal data and processes such data in accordance with the applicable legislation of the Republic of Uzbekistan.

This Privacy Policy has been developed in accordance with the requirements of the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Law of the Republic of Uzbekistan “On Personal Data” No. O‘RQ-547 dated July 2, 2019.

Personal data means any information relating directly or indirectly to an identified or identifiable individual (data subject), including but not limited to surname, first name, patronymic, date of birth, citizenship, passport details, address, location data, email address, telephone number, as well as information obtained during the conclusion and performance of travel service agreements and other related information.

Collection of Personal Data

The Company may collect the following personal data from users:

  • Full name (surname, first name, patronymic)
  • Telephone number
  • Email address
  • Passport details (where required)
  • Booking and travel-related information
  • Payment-related information
  • Any other information voluntarily provided by the user
  • Additionally, technical data may be collected automatically during website usage

Purpose of Data Processing

Collected personal data is processed for the following purposes:

  • Organization and booking of tourism services
  • Confirmation and fulfillment of orders
  • Communication with customers
  • Processing payment transactions
  • Provision of visa support services
  • Improvement and analysis of service quality
  • Sending informational and marketing communications (with user consent)
  • Compliance with legal and regulatory requirements

Processing and Protection of Personal Data

The Company implements appropriate technical and organizational measures to ensure the security and protection of personal data.

Personal data shall not be disclosed to third parties except in the following cases:

  • Where user consent has been obtained
  • Where disclosure is necessary for service provision through partner organizations
  • Where required by the legislation of the Republic of Uzbekistan

Third-Party Services

The website may contain links to third-party services or resources. The Company is not responsible for the privacy practices or policies of such external websites.

Use of Cookies

The website uses cookies to improve user experience, conduct statistical analysis, and enhance service quality. Users may restrict or disable cookies through their browser settings.

User Rights

Users have the right to:

  • Obtain information about their personal data
  • Request correction of inaccurate data
  • Request deletion of personal data
  • Opt out of receiving marketing communications

Data Retention Period

Personal data shall be retained for the period necessary to provide services and within the time limits established by applicable legislation.

Amendments to the Privacy Policy

The Company reserves the right to amend this Privacy Policy at any time. The updated version shall become effective upon publication on the website.

Contact Information

  • UNION GROUP AGENCY LLC
  • Website: www.uniontravel.uz
  • Email: contact@uniontravel.uz
  • Phone: +998 94 320 30 00
  • Address: Samarkand, Republic of Uzbekistan