Privacy Policy
General Provisions
This Privacy Policy defines the procedure for the collection, processing, storage, and protection of users’ personal data by UNION GROUP AGENCY LLC (the “Company”) when using the website uniontravel.uz.
The Company is responsible for ensuring the confidentiality and protection of users’ personal data and processes such data in accordance with the applicable legislation of the Republic of Uzbekistan.
This Privacy Policy has been developed in accordance with the requirements of the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Law of the Republic of Uzbekistan “On Personal Data” No. O‘RQ-547 dated July 2, 2019.
Personal data means any information relating directly or indirectly to an identified or identifiable individual (data subject), including but not limited to surname, first name, patronymic, date of birth, citizenship, passport details, address, location data, email address, telephone number, as well as information obtained during the conclusion and performance of travel service agreements and other related information.
Collection of Personal Data
The Company may collect the following personal data from users:
- Full name (surname, first name, patronymic)
- Telephone number
- Email address
- Passport details (where required)
- Booking and travel-related information
- Payment-related information
- Any other information voluntarily provided by the user
Purpose of Data Processing
Collected personal data is processed for the following purposes:
- Organization and booking of tourism services
- Confirmation and fulfillment of orders
- Communication with customers
- Processing payment transactions
- Provision of visa support services
- Improvement and analysis of service quality
- Sending informational and marketing communications (with user consent)
- Compliance with legal and regulatory requirements
Processing and Protection of Personal Data
The Company implements appropriate technical and organizational measures to ensure the security and protection of personal data.
Personal data shall not be disclosed to third parties except in the following cases:
- Where user consent has been obtained
- Where disclosure is necessary for service provision through partner organizations
- Where required by the legislation of the Republic of Uzbekistan
Third-Party Services
The website may contain links to third-party services or resources. The Company is not responsible for the privacy practices or policies of such external websites.
Use of Cookies
We use cookies for analytics (Google Analytics, Microsoft Clarity) and to measure our advertising (Google Ads). In the European Economic Area, the United Kingdom and Switzerland these cookies are only set after you accept them. You can accept or reject them in the cookie banner and change your choice at any time via Cookie settings at the bottom of every page. Cookies needed for the site to work, such as keeping you signed in, are always used.
User Rights
Users have the right to:
- Obtain information about their personal data
- Request correction of inaccurate data
- Request deletion of personal data
- Opt out of receiving marketing communications
Data Retention Period
Personal data shall be retained for the period necessary to provide services and within the time limits established by applicable legislation.
Amendments to the Privacy Policy
The Company reserves the right to amend this Privacy Policy at any time. The updated version shall become effective upon publication on the website.
Contact Information
UNION GROUP AGENCY LLC
Website: www.uniontravel.uz
Email: contact@uniontravel.uz
Phone: +998 94 320 30 00
Address: Samarkand, Republic of Uzbekistan